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We have detected a hold on your account at this time. Due to this hold, we are unable to process support requests from your organization.

To rectify this, please reach out to your Account Manager via email or to the Sales team via https://about.gitlab.com/sales/
Thank you for being a valued GitLab customer. Due to recent developments in U.S. trade control law, we are no longer able to support your subscription.

If you have questions, please reach out to your Account Manager via email or to the Sales team via https://about.gitlab.com/sales/
According to our records, your organization purchased its GitLab subscription through one of our Alliance (OEM) Partners. Instead of submitting a ticket direclty to GitLab Support, please contact your GitLab Alliance (OEM) Partner for assistance. If you believe this to be a mistake, please speak to your GitLab account representative, or our Sales team via the Sales contact form.
The organization you are associated to is currently showing as expired. As such, your options for submitting tickets are limited to only that of an unpaid user.

If you believe this to be a mistake, please speak to our Support Operations team via the Support portal related matters form, your account representative, or our Sales team via the Sales contact form.
Your email is not registered as an authorized support contact for any organization in our system. You can still submit tickets, but your options are limited to only that of an unpaid user.

If you can prove support entitlement for your organization, please submit a request via the Support portal related matters form.
This information helps GitLab route your question to the right team
Severity 1 - GitLab is unavailable or completely unusable
If you use multiple products, please use the one relevant to the request.
If you use multiple products, please use the one relevant to the request.
To help Support resolve your problem, attach any relevant files before you submit your ticket:
  • Configuration files: gitlab.rb or values.yaml, .gitlab-ci.yml, config.toml
  • Log files: GitLabSOS, KubeSOS
  • If using multiple servers, your architecture diagram
To ensure that we can match you with your Gitlab.com subscription or Self-Managed license upon submitting this ticket, please read about what we need from you and provide the details in the description box above.
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Please note we only support instances using major versions 16, 17, and 18. See the Statement of Support for more info.
Please note we only support instances using major versions 16, 17, and 18. See the Statement of Support for more info.
To enhance security, GitLab redesigned the importer functionality and made it the default in version 17.7.1. We strongly recommend disabling importers until your GitLab instance is upgraded to version 17.7.1 or later. Please see this blog post for more details.
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