503 Error when accessing GitLab Dedicated instance
Description
- Navigating to your GitLab Dedicated instance returns
503 Service Temporarily Unavailable
. - You may see this when viewing the web UI, within API responses, or via Git.
- This typically occurs during scheduled maintenance windows, which are performed weekly during region-specific times.
Environment
-
Impacted offerings:
- GitLab Dedicated
Solution
- Check if your instance is currently in a maintenance window:
- Review the schedule in the GitLab Dedicated maintenance windows.
- Sign in to Switchboard to check your instance status.
- If your GitLab Dedicated instance is currently under maintenance, you will need to wait until the maintenance window has completed.
- If you continue to see the
503 Service Temporarily Unavailable
error outside of a maintenance window, contact GitLab Support.
Cause
This error generally occurs when your GitLab Dedicated instance is undergoing scheduled maintenance.